Privacy Policy

HIP Digital Agency (“HIP Digital”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data that we collect and process.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our website, contact us, submit an enquiry, engage our services, interact with our advertisements or otherwise communicate with us.

This Privacy Policy is intended to be read in accordance with the Personal Data Protection Act 2010 (Act 709) of Malaysia (“PDPA”), as amended from time to time.

1. Information We Collect

Depending on how you interact with HIP Digital, we may collect personal data including:

  • Name

  • Company or organisation name

  • Job title

  • Email address

  • Telephone number

  • Information submitted through contact, enquiry or lead-generation forms

  • Information provided when requesting a quotation or engaging our services

  • Project and business information provided to us

  • Communications between you and HIP Digital

  • Billing and payment-related information

  • IP address

  • Browser type and device information

  • Website usage and interaction data

  • Referral source and pages visited

  • Advertising and campaign interaction data

  • Cookie identifiers and similar technical information

We may also receive personal data through third-party platforms where you have interacted with HIP Digital, such as advertising platforms, social media platforms, analytics services or business communication tools.

2. How We Collect Your Information

We may collect personal data when you:

  • Visit hipdigital.agency

  • Submit a contact or enquiry form

  • Request a quotation, proposal or consultation

  • Engage HIP Digital for our services

  • Subscribe to communications or marketing materials

  • Respond to or interact with our advertising campaigns

  • Communicate with us through email, telephone, messaging applications or social media

  • Attend meetings, events or business engagements with us

  • Provide information in connection with a project or business relationship

Certain technical information may also be collected automatically through cookies, analytics technologies, pixels and similar technologies when you use our website.

3. How We Use Your Personal Data

We may process your personal data for purposes including:

  • Responding to enquiries and requests

  • Preparing quotations, proposals and recommendations

  • Providing and managing our services

  • Managing client and business relationships

  • Communicating regarding projects, services and accounts

  • Processing payments and maintaining business records

  • Providing customer or technical support

  • Improving our website, services and customer experience

  • Measuring website traffic and performance

  • Analysing how visitors interact with our website

  • Measuring advertising and marketing campaign performance

  • Conducting marketing, remarketing and advertising activities where permitted

  • Sending relevant marketing communications where you have consented or where otherwise permitted by applicable law

  • Detecting and preventing fraud, misuse or security incidents

  • Complying with legal, regulatory, accounting and contractual requirements

  • Establishing, exercising or defending legal rights

We will only process personal data for legitimate and relevant purposes connected with our business and services and in accordance with applicable data protection requirements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the website, understand visitor behaviour, measure performance and improve our marketing activities.

These technologies may collect information such as your IP address, device type, browser, pages visited, time spent on the website, referring website and interactions with advertisements.

We may use third-party analytics and advertising technologies, including services provided by platforms such as Google and Meta, where applicable.

Some cookies are necessary for the operation of the website, while others may be used for analytics, advertising or personalisation.